Eric Fergusson

Head of Retail Services
eCommera

Eric Fergusson has more than 10 years of retail experience, including new category launch and trading roles at Shop Direct Group and strategy consulting at OC&C to retailers including Abel and Cole, Jimmy Choo and The Container Store. Since joining eCommera, Eric has supported the strategic and operational ecommerce plans of Belstaff, Jaeger and Jimmy Choo, ensuring business case expectation is matched by capability whilst driving in-life performance through training, merchandising and trading.

Check out the incredible speaker line-up to see who will be joining Eric.

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Re-imagining Retail Day

Thursday, October 6th, 2016

16:00 Omni-Channel ROI: Delivering An Experience That Pays

The industry is forging ahead to omni-channel, but how can retailers be sure that the services they are investing in will deliver a return? Or that those services are being run profitably? In this session, Eric Fergusson, Head of Retail Services at eCommera, will explain how retailers can calculate the potential value of services like reserve and collect, ship from store and in-store kiosks. Eric will also cover key considerations for ensuring omni-channel services keep both customers and shareholders satisfied.