eTail Europe 2015 (past event)
22 - 24 June, 2015
Contact Us: 44 20 7368 9465
Justin Stenner
Head of Technology
Heathrow Express
Check out the incredible speaker line-up to see who will be joining Justin.
Download The Latest AgendaRe-imagining Retail Day
Thursday, October 6th, 2016
14:05 Serving The Connected Customer; Planning For The Future On-Board The Heathrow Express
To the extent that UK train companies offering on-board wifi is becoming the ‘norm’, Heathrow Express has identified the need to offer bigger and better services across their 15 trains and 3 stations. Justin project-led this technology rollout and will explain how to transform any organisation through:
• The need for technology to catch up with customer expectations of speed and reliability
• The frequency of enhancement to remain current as customer preference evolves
• The experimentation with optimum pricing models in these early days of connectivity
• The need for technology to catch up with customer expectations of speed and reliability
• The frequency of enhancement to remain current as customer preference evolves
• The experimentation with optimum pricing models in these early days of connectivity