Sarah Venning

Director IT Strategy and Planning
John Lewis

Check out the incredible speaker line-up to see who will be joining Sarah.

Download The Latest Agenda

Re-imagining Retail Day

Thursday, October 6th, 2016

11:25 Innovation & Customer Experience; Disrupting & Delighting In A Brick & Click World

John Lewis is renowned for great customer service in its stores. As Director of IT Strategy and Planning, Sarah has to balance John Lewis’ innovation with 50 years of investment in existing IT infrastructure. Here Sarah explains how to capitalise on the opportunities offered by digital technologies to enrich customer experience, delight customers in store and embed the long-term omnichannel business model by:

• Rigorously selecting and investing in new technology that will improve both the front and back-end of the business
• Implementing a solution that provides a competitive advantage