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eTail Europe 2015 (past event)

22 - 24 June, 2015

Re-imagining Retail Roundtables

Re-imagining Retail Day Multi-Channel Day One Multi-Channel Day Two Re-imagining Retail Roundtables

09:40 - 10:10 Meaning More To Customers By Activating Technology Enabled Communities

Speakers:
Michael Paulson CTO The Co-operative Group
Sophie Fenwick-Paul Digital Strategy Advisor The Co-operative Group

Michael Paulson

CTO
The Co-operative Group

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Sophie Fenwick-Paul

Digital Strategy Advisor
The Co-operative Group

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10:10 - 11:20 European eCommerce Returns: Best Practice In Logistics, Policy & Service Level

Speaker:
Lisa Schuyler Sr. Manager Global eCommerce Overstock.com

Lisa Schuyler

Sr. Manager Global eCommerce
Overstock.com

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11:20 - 11:50 Towards Developing A Single View Of The Customer

Speaker:
Zia Zareem-Slade Customer Experience Director Fortnum & Mason

Zia Zareem-Slade

Customer Experience Director
Fortnum & Mason

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11:50 - 12:20 HQ/Local Branch Communication Challenges Within A Multinational Organisation

Speaker:
Alberto Billato Group eCommerce Marketing Manager DeLonghi Group

Alberto Billato

Group eCommerce Marketing Manager
DeLonghi Group

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12:20 - 14:05 Balancing The Day To Day Vs. Focussing On Future Innovation

Speaker:
Sophie Litvinoff Ecommerce Manager Temperley London

Sophie Litvinoff

Ecommerce Manager
Temperley London

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14:05 - 14:35 Tackling Customer Leaps Of Expectation Around Convenience, Reliability And Speed

Speaker:
Stephen Green A/Director Youth Justice Department of Human Services SA

Stephen Green

A/Director Youth Justice
Department of Human Services SA

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14:35 - 16:00 The Wickes Way: The Need To Knows For Your Website Relaunch

Speaker:
Lee Faetz Ecommerce Director Wickes

Lee Faetz

Ecommerce Director
Wickes

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16:00 - 16:30 Crafting A Unified Cross Channel Customer Experience For 2016 And Beyond

Speaker:
Amee Chande Managing Director, NutriCentre Tesco

Amee Chande

Managing Director, NutriCentre
Tesco

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16:30 - 23:59 Creating Unified Apps Optimised For Device Type

Speaker:
Rachel Sinton Digital Intelligence Manager Argos

Rachel Sinton

Digital Intelligence Manager
Argos

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